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Not even reading…

Why do companies think about Chatbots and other abominations for customer support? Because already their Fleshbots are not even reading what the customer writes.

Here for example is my password strength for the KLM website:

»But Kris, that’s terrible. Why don’t you set a proper password?« Well, there is this:

»Seriously, 4 numeric characters only?« Well, no, they even suck at sucking, it’s actually taking up to 6 numeric characters.

But seriously, KLM? This is how it is done:

Would you please kindly unfuck your password management? Well, let’s ask:

That looks like a phishing attempt to me, but that’s the actual KLM account, so let’s try it:

Aaand:

Nope, you did not even read what I wrote.

Monday morning soundtrack:

Published inHackerterrorcybercyber

5 Comments

  1. Roland

    Same for Sky Ticket. Four-Number-PIN with email or customer number. Account locked after three false tries, meaning:

    a) you can try the same three PINs for each ongoing customer number
    b) you can lock a targets account by just knowing his email adress

    Total failure. No reaction from Sky:
    https://www.facebook.com/SkyTicketDE/posts/1643855745665594

  2. Had that discussion with the support of the DKB and they assured me that it is totally secure to only use (exact) 6 characters+numbers with a very limited set of special characters.

    So I wrote them: “Thanks for assureing that you take full responsibility for everything somebody might do with my account.”
    Got no answer…

    • kris kris

      Berliner Sparkasse has a similar problem: Very limited password length. Also no obvious way to actually change a password. At least they allow characters in their “PIN”.

  3. The BAVC (a German automobile club similar to the ADAC) is even more – ahem – “secure”… The login name is my 6 digit membership number, the password is my last name. You can get both with a simple glance on my membership card.

    Changing the password? I haven’t found a way yet…

    On the positive side, there are no personal information (like bank account data) revealed on the site after login. The worst thing that might probably happen is that someone upgrades my tariff.

  4. AndreasLobinger

    Sometimes i describe my job and what my company does. Within that i usually mention two things 1) we make things working very close to physical limits 2) We’re a conservative industry: we only change things if they don’t work anymore.

    If i look at the current state of online-transactions, web-services etc: They are a trans-conservative industry: They continue to run non working things. Because.

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